Project Manager / Associate Project Manager

This position is based in the Boston area.

The Opportunity

The role of an Associate Project Manager is to effectively deliver market research projects in a way that consistently results in the highest level of customer satisfaction for both internal and external clients, while maintaining the speed and accuracy required in a dynamic environment.

Our Associate Project Managers use our internal tools and processes to ensure all projects are executed successfully from start to finish. The job requires an organized, detail-oriented individual who can successfully manage multiple projects in a fast-paced, rapidly changing environment.

Invoke offers a technology-enabled service to Entertainment and other companies for testing programming and advertising content. Our clients are all iconic brands that are well known around the world.

This is an individual contributor role, with significant potential for growth with the organization. U.S. Citizenship or Permanent Residency is required.

Responsibilities

  • Maintain full project ownership in delivering low
    to high-complexity custom market research projects with a project
    duration typically between 3 days to 3 weeks.
  • Manage stakeholder expectations and deliver the highest level of
    service in an ever-changing, fast turnaround environment.
  • Build an effective, professional working relationship with our
    researchers, providing them guidance and advice where appropriate as it
    relates to our products and services.
  • Ensure project task activities are completed through personal
    production and vendors (such as translators, etc.).
  • Tasks may include:
    • Programming online surveys
    • Testing online survey links
    • Sampling
    • Setting-up and monitoring reports to evaluate key project metrics
    • Ensuring quality measures are followed
    • Updating clients regularly on project progress
    • Ensuring key project performance metrics such as project
      profitability meet or exceed established guidelines
    • Assisting researchers in moderation of Live sessions (ensuring a
      smooth participant experience, deploying questions and
      troubleshooting technical issues when necessary)
    • Providing technical support for participants and researchers during
      and after sessions
  • Proactively anticipate, troubleshoot, overcome, and/or escalate
    project challenges in a timely manner.
  • Effectively communicate both as an individual and as part of a
    client-facing project team.
  • Ensure survey quality using current market research methodologies.
  • Other duties as assigned.

Skills and Attributes

  • Able to communicate clearly and effectively at all levels
  • Adept with technology and tools.
  • Ability to manage multiple priorities and troubleshoot a range of
    issues in high-pressure situations.
  • Learn quickly and independently in the context of an activity; seeks
    opportunities to extend and deepen learning.
  • Effectively cope with change and shift gears comfortably.
  • Always strive to deliver results by being solution oriented and a team
    player.
  • Identify issues, lead troubleshooting endeavors, and escalate when
    efforts have been exhausted.
  • Can clearly and effectively communicate project metrics, timelines, and
    other details pertaining to hand offs to colleagues.
  • Self-motivated, energetic, disciplined, fast learner, and extremely
    proactive.
  • Strong sense of urgency.
  • Ability to react quickly in situations.
  • Self-start attitude.
  • Evidence of displaying an entrepreneurial approach to task management
    showing ability to take control and manage tasks independently to
    closure.
  • Leadership skills and positive presence.
  • Creative problem-solving skills.
  • Knowledge of basic math skills and the ability to calculate figures
    such as: concrete yardage, square footage and percentages.
  • Computer proficient. Knowledge of: Microsoft Office Word, Excel and
    internet research.

Education and Experience

  • Bachelors degree preferred, or equivalent experience.
  • Account or Project Management experience is beneficial.
  • Experience in market research is desired.
  • Experience in a customer service environment is desired.

Company Culture

Invoke’s culture is all about results, responsibility, and high performance. Our solutions enable our clients to make decisions quickly and increase company performance. We hold ourselves to the same standards. We have a phenomenal team that is very focused on achieving results. Everyone goes the extra mile to ensure our clients are enthusiastic, not simply satisfied.

At the same time, we have fun. We are a close-knit team; we’re all in this together. We care deeply about each other and always have each other’s back. Each individual will go to endless lengths to support another team member. If you are an A player then you will thrive here, and you will have loads of fun.

This is an excellent opportunity grow with a company that’s reinventing the way Hollywood tests its new releases.

Please complete the application below!