Invoke Privacy Policy

Your privacy is important to Invoke Solutions, Inc.® (“Invoke”). We post this Privacy Statement so that you are aware of the information we collect, how it is handled and with whom it is shared.

As we continue to modify our software platform, website, and services, and take advantage of developing technologies, this Privacy Statement will most likely change. Therefore, we encourage you to refer to this Privacy Statement on an ongoing basis.

Using an innovative software platform, Invoke offers a Web-based market research platform, tools, and services to assist our business and education customers in managing customer relationships, conducting online surveys and research (“Events”), and facilitating employee training programs. This Privacy Statement addresses how Invoke will handle information collected from individuals who respond to Event invitations or participate in online Events facilitated by Invoke.

Please note that the terms of this Privacy Statement do not apply to any third party Web site linked to the Invoke Web site, platform, or made available through any of the Events we facilitate. Event participants should consult the privacy policies of each Web site they visit.

The following statements DO NOT represent those of the Invoke marketing Web site. Since our Web site is used by prospective customers interested in learning more about Invoke, a different Privacy Statement can be read here.

Information Collection and Use

Event Information. Invoke only collects participant email addresses for the purpose of fulfilling appropriate incentive payment for participating in an Event. Other than using email address for this sole purpose, Invoke DOES NOT knowingly collect or store personally identifiable information from individuals who participate in surveys, focus groups, presentations, and online training sessions facilitated by Invoke for our business customers. The Invoke software platform only captures and stores each participant’s survey or focus group responses.

Cookie Data. Invoke uses cookies (small text files stored on a participant’s computer) and other passive data collection techniques to gather data regarding individuals’ interaction with our Web site, our services, and participation in the Events. We use the data gathered through cookies to provide Event initiators with statistical data regarding Event participation, and may also use this data IN AGGREGATE to improve our software and services.

Technical Information. Once an individual links from an Event invitation to our Web site, our system logs certain technical information such as the individual’s web browser, IP address, the Web pages visited within our Web site, and other information regarding their computer system. We primarily use this information for system administration, Web site customization, and research and development.

Email Tracking. We may use tracking pixels and other technologies to track when emails have been opened and which links in an email have been clicked. This helps us to measure the performance of our email campaigns and provide you with more targeted information.

Google Analytics. We use Google Analytics to collect and processes information about you and how you interact with the Site. You can opt out from Google’s collection of information.

Do Not Track. The site does not recognize your browser’s “do not track” setting to indicate that you do not wish to be tracked.

Information Disclosure and Access

Our business customers engage us to facilitate their online Events. As a result, we disclose all of the information we collect ONLY to the business customer that initiates the Event. In addition, we may analyze this information to provide the Event initiator with an analysis of the Event. We do not share the raw data with third party businesses. If permitted by the customer, we may publically publish reports on the aggregate results of the Event.

Invoke does not own or control its business customers, and makes no representations regarding the manner in which our business customers use or disclose the information they receive. Our business customers are not bound by this Privacy Statement, and may use or disclose information about Event participants in a manner not contemplated herein.

During the course of an Event, the Event initiator will see the individual responses of each of the Event participants. Depending on the format of the Event, Event participants may also be able to view one another’s individual responses.

Invoke will disclose information about Event participants where required by law. Invoke may also disclose information if we consider it necessary to protect our legal rights, or if the information relates to actual or threatened harmful conduct.

How to Opt Out from Emails. If you do not want to receive emails from us, you can opt out any time.

Data Retention. We retain your information for the period of time appropriate for us to fulfill the purposes outlined in this privacy policy or as necessary to comply with our legal obligations, resolve disputes or enforce our agreements, whichever is longer.

Right to Request Information. You may request, and we will provide you with, information about whether we hold any of your personal information. You may request access to, or correction or deletion of your personal information, by contacting us at We will respond to your request within a reasonable timeframe.

Collection of Information from Children

In the Event that we collect, use, or disclose information about children under the age of 13, we will comply with the Children’s Online Privacy Protection Act of 1998.

Safety and Security of Data

Keeping your data secure is important to us. All reasonable safety measures are taken to secure it. However, no Internet or e-mail communication is ever fully secure or error free including e-mails sent to or from our Site. You should pay special attention when deciding what information you send us via e-mail. Please keep this in mind when disclosing any information to us via the Internet.


This section applies to residents of the European Union, European Economic Area, or Switzerland who visit the site. More information about your GDPR rights can be found at the European Commission – Protection of Personal Data

Invoke processes data for the purposes as described in this privacy policy. Our bases for the processing of personal data are: (i) consent and/or (ii) any other applicable lawful bases, such as our legitimate interest in engaging in commerce, offering products and services of value to the users of the site, preventing fraud, ensuring information and network security, marketing and complying with industry practices.

Residents of applicable countries have the following rights:

  • Withdraw consent to processing, where consent is the basis of processing. You may withdraw your consent to processing by leaving the site or requesting that we delete your personal information.
  • Access the personal information we have collected about you.
  • Demand rectification of inaccurate personal information about you.
  • Object to unlawful data processing.
  • Erasure of past information about you.
  • Demand that we restrict processing of your personal information
  • Receive the personal information we have collected about you in a structured, commonly used, and machine-readable format.
  • Lodge a complaint to a data protection supervisory authority in your country.
  • Exercise any of the above-listed rights, please contact us at

Cookie Management

How to Disable Invoke Tracking Cookies
Cookies help you to get the most out of our website. If you disable our cookies you may find that certain sections of our website do not work like they are supposed to. Click this link to disable tracking cookies.

How to Disable Advertising Cookies
If you are concerned about advertising cookies, users in the European Union can visit and users in the US can visit to opt out of these third party cookies.

How to Manage Cookies In Your Browser
Most browsers allow you to manage cookie settings. These settings can usually be found in the Settings, Options or Preferences menu of your browser. The resources below will help you find the settings for some common browsers.

Questions or Concerns

If you have any questions about our Privacy Statement, please email us at

Or send us mail to:

Invoke Solutions, Inc.
Attn: Privacy Agent
395 Totten Pond Road
Waltham MA 02451